TA
Tomaso A
1 reviews | Active since Aug 2018
29 Aug 2018, 17:23
stop telkom automatic payment
It's from mid-april that I am trying to close an account. I sent all the forms required, fwd dozens of time. Every time I receive an automatic answer that all the materials have been received, and every month I am still charged of the same about 200R. Even if that sim card doesn't exist anymore, even if I did all the procedure as explained on phone by the Telkom operator. PLESE help me in stopping that automatic payment! Thanks
Helpful (0)
Replies (5)0
Replies (5)
Telkom's replyOfficial
30 Aug 2018, 14:22Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply30 Aug 2018, 14:22
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
TA
Tomaso A's updateReviewer Update
30 Aug 2018, 14:34Hello,
Thanks for your answer.
My Details are:
Emma Elizabeth Victoria Hedley, ID ***.
The subscription that I have been trying to cancel since April is for a router and the correspondent sim card number is ***.
Please contact me here, by email *** or by phone on my italian number as I am currently overseas: +***.
Thanks
Tomaso and Emma Aroldi Hedley
TA
Tomaso A's update30 Aug 2018, 14:34
Reviewer Update
Hello,
Thanks for your answer.
My Details are:
Emma Elizabeth Victoria Hedley, ID ***.
The subscription that I have been trying to cancel since April is for a router and the correspondent sim card number is ***.
Please contact me here, by email *** or by phone on my italian number as I am currently overseas: +***.
Thanks
Tomaso and Emma Aroldi Hedley
TA
Tomaso A's updateReviewer Update
30 Aug 2018, 14:34Hello,
Thanks for your answer.
My Details are:
Emma Elizabeth Victoria Hedley, ID ***.
The subscription that I have been trying to cancel since April is for a router and the correspondent sim card number is ***.
Please contact me here, by email *** or by phone on my italian number as I am currently overseas: +***.
Thanks
Tomaso and Emma Aroldi Hedley
TA
Tomaso A's update30 Aug 2018, 14:34
Reviewer Update
Hello,
Thanks for your answer.
My Details are:
Emma Elizabeth Victoria Hedley, ID ***.
The subscription that I have been trying to cancel since April is for a router and the correspondent sim card number is ***.
Please contact me here, by email *** or by phone on my italian number as I am currently overseas: +***.
Thanks
Tomaso and Emma Aroldi Hedley
TA
Tomaso A's updateReviewer Update
03 Sept 2018, 14:42Hello Tumelo,
can you please follow our problem?
Thanks
TA
Tomaso A's update03 Sept 2018, 14:42
Reviewer Update
Hello Tumelo,
can you please follow our problem?
Thanks
TA
Tomaso A's updateReviewer Update
17 Dec 2018, 13:27Hello.
After 6 months the problem is always the same.
We tried to close the account, but I am charged every month of an amount that I don't have to pay.
I also received another Confirmation on the 30/09, but I continue to receive new invoices.
Please close that usell line, no one is leaving there.
Soon.
TA
Tomaso A's update17 Dec 2018, 13:27
Reviewer Update
Hello.
After 6 months the problem is always the same.
We tried to close the account, but I am charged every month of an amount that I don't have to pay.
I also received another Confirmation on the 30/09, but I continue to receive new invoices.
Please close that usell line, no one is leaving there.
Soon.