WH
Wanda H

1 reviews | Active since Jun 2016

31 Oct 2016, 10:01

Stop sending me sms's stating I have not paid my account

<p>Dear Customer, we have noticed that your Telkom Mobile account is overdue, which is due to non-payment or a payment being declined by your bank. Kindly make a payment within 48 hours to prevent the interruption of your service. Please call our call centre on 081 180 and quote reference ********** 74 with payment details. Why are you sending me these sms's when you deduct my payment via debit order from my account. I cannot put up with this incompetance. i run a business and cannot afford to have a bad credit scoring. This needs to stop immediately.</p>

0
Replies (2)
Telkom
Telkom's reply31 Oct 2016, 11:21
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query will be sent to our Collections team to further assist.

Your reference number is ***1.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

WH
Wanda H's update31 Oct 2016, 13:31
Reviewer Update

Thanks for the prompt response and feedabck. Greatly appreciated