Stop robbing your customers !!!

Telkom customer service sucks !!! Called in 4 times today (Call 1) - Did not take the name it was a 20 minute call consultant put me on hold and did not return (Call 2) - Sindy 17 minute call explained problem put on hold and got cut off (Call 3) Karabo Dikeledi asked to speak to her team leader was put hold for Busi Sibamba after 1hour and 10 minutes I'm still on hold Issue: I had a rejected debit on the 1st of September 2018. I called in and was advised the total amount due was R530.25 including the penalty I paid this full amount And now on my current invoice, I am been charged an amount of R202 as a penalty for a failed debit I have called in 4 different times and none of your consultants can answer why