MH
Mohammed H

1 reviews | Active since Mar 2011

04 Jun 2017, 00:04

Stop *********** customers

<p>I came to the Telkom store and purchased an LTE contract which took you guys much over a month to activate, only activated in May of which had i signed up in May, I would have gotten a package for R199 which is what I want (10GB + 5GB + free router)</p> <p> </p> <p>I received a bill today of which I am been totally ********** here.</p> <p>There is something called CLI presentation which I off course didn't ask for and on top of that I have a charge for a device which is supposed to come for free.</p> <p> </p> <p>I want you guys to sort my contract to firstly R199 per month and secondly refund my account with the device billing, the charging of more 349 per month as well as billing from the correct date of activation i.e. the 18th of May and not as you guys have it as the 8th of May, I also want a refund for the CLI charges.</p>

0
Replies (7)
Telkom
Telkom's reply05 Jun 2017, 08:48
Official

Hello styphoiz

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply09 Jun 2017, 01:25
Official

Hi,

kindly provide us with the affected number, ID number & contact details so we can assist.

Regards

Sifiso

Telkom Social Media Team.

Best regards,

MH
Mohammed H's update09 Jun 2017, 09:16
Reviewer Update

ID ***

***

Number affected : ***

Telkom
Telkom's reply12 Jun 2017, 11:49
Official

Hi styphoiz,

Thanks for the details provided. We will task our team to further assist.

Regards

Sifiso

Telkom Social Media Team.

Best regards,

MH
Mohammed H's update17 Jun 2017, 00:38
Reviewer Update

Hi, when will someone contact me, I also see you guys promoting the uncapped option for more bade stations, is it possible to move me over to this option.

MH
Mohammed H's update20 Jun 2017, 15:10
Reviewer Update

Hi, pleaseit's can i get some feedback.

MH
Mohammed H's update25 Jun 2017, 12:50
Reviewer Update

Wow, 3 weeks now and still no feedback yet you guys can call to do a sale order, when is this getting resolved????