Stop rewarding telkom for no service

No service these days are synonymous with telkom coupled with a staff compliment which cannot support or serve it's clients when needed due to inactive services. Called from my prepaid cell trying to report the fault, waiting 25min for a response. Finally someone answer, I proceed raising my concern as well as expressing that I am calling from my prepaid cell. With this being mentioned that we could expedite the process only with further delay trying to verify for what reason I do not know. I reiterate that I'm using my prepaid cell trying to report the fault which is clearly costing me more, the consultant then proceeded to say that I should call once I have sufficient airtime. This whilst I am paying for a service which clearly lack support. Does telkom appreciate or even understand the term accountability or is this non existent. Clearly as a consumer we should have recourse of action or is it safe to believe that telkom is immune to the CPA. As a consumer, I believe that all should unite and refrain from paying telkom accounts in order to get the much needed services. Lets start the movement, stop paying all telkom accounts.