Stop prolonging my cancellation request

1 December 2018: I’ve submitted a request to cancel my Telkom line (case number ********** 7). After I submitted the request online, I received confirmation that it was done successfully, and that someone will contact me regarding my request.

3 December 2018: I received an sms confirming that I needed to contact my Internet service provider for ADSL cancellation. What for??? I’m staying with the same internet service provider and just switching over to LTE. They are obviously aware of my request. If someone had contacted me, this line could have been cancelled immediately. On that same day, I received an sms stating that my request has been resolved. How is it resolved if my line is not cancelled???

6 December 2018: I tried to resubmit the cancellation on the Telkom website, however, it says that the request was already logged. I resent my query via the Telkom contact form. I received email confirmation of my request from **********

14 December 2018: I received a monthly statement with a date of 10 December 2018.

To date no one has contacted me, or provided me with feedback regarding this cancellation. Stop prolonging this cancellation Telkom. This is unnecessary.