1 reviews | Active since Jan 2017

14 Dec 2017, 10:28

STOP MY ACCOUNT

To whom it may concern,

I have cancelled my ADSL line with Telkom on the 9th of October and it has yet to be cancelled. I have called your call centre 10 times now to ensure that the account has been cancelled, but I am still receiving invoices from Telkom (Service STILL not cancelled after following YOUR process and calling 10 TIMES already) and you are still trying to deduct money from my bank account. NONE of your call centre agents have cancelled my account as per the documentation submitted nor are of ANY help at all!

PLEASE CANCEL MY ACCOUNT WITH IMMEDIATE EFFECT & STOP TRYING TO ***** PEOPLE'S MONEY THAT IS NO LONGER MAKING USE OF YOUR SERVICES!!!

0
Replies (1)
Telkom
Telkom's reply29 Dec 2017, 10:27
Official

Hi Michelle,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fulfillment team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,