1 reviews | Active since Feb 2015
Stop increasing my premium
TELKOM TELKOM TELKOM<br> <br> This is my third time writing to you about a cellphone contract that keeps on increasing every month. Last time you told me why it increased because i ddnt respond to a campaign sms or something. You said you have resolved this matter and now i dnt see any of that. Please see below just to remind you what i went through. <br> <br> This is my second complaint to Telkom mobile. My fixed monthly instalment of R239 keeps on increasing every month. Now this month of October they have billed me R338. What's going on Telkom????? Everytime i go to a Telkom store, they always say their systems are offline and those of the call centre also. I'm really tired of you guys. What must i do now huh???<br> <br> Im so angry!!! <br> <br> Good day,<br> <br> As per our telephone conversation.<br> <br> Please be advised that a total credit of R 142.70 has been arranged for the extra charges incurred on you bill since August 2015.<br> <br> Amount left due on your account is R 166.20.<br> <br> Your spending limit has now been set on R 0.00 which will be effective from the 1st of next month.<br> <br> Regards,<br> <br> Cleo<br> <br> But you are still charging me more, even this month you charged me more.
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
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Regards
Telkom Social Media Team
Best regards,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
Telkom Social Media Team
Best regards,
