Stop hiring stupid people

I had a contract that you decided to cancel on the date (morning) it was meant to be the first day of the new term and you had already invoiced me. I just got a call from Given who is handing the refund or credit issue who could not follow a simple task of listening to what I said, the issue is why am I getting R88 instead of the R99 as I never used your service on that morning. She tells me it was for the service used from the 1st to the 3rd and when she could not answer my question she decided to keep quite then after a minute or so dropped the call on me. How rude? The stupid part is that she had already sent me her details plus the ref or case number ***0. She had already told me that the calls are recorded blah blah but I know Telkom is full of other *********** people who wont bother to do a thing about this issue. In fact, I already know what will happen, someone will reply to this post with a new case number promising me someone else will contact me but I can guanrantee now, that will never happen. That is how they roll. Useless! Good thing my contract ended so I dont have to deal with them again.