Stop debiting my account for non-existent service

Telkom Call Agents are utterly *********** and have no customer service none whatsoever. On the 29th August I placed an order online for the “August DEAL 80G Special”, the very next day I called your Sales call centre 10213 to ask if they can change the order and make it Uncapped Fibre instead, however the agent confirmed that there is no fibre connection in my complex. I then requested her to cancel the order and that I would look at another service provider that has fibre in my complex.

On the 13th September a Telkom device was delivered to my work address, I was in a meeting when the driver arrived and the device was left with a colleague of mine – which by the way was wrong because the device was supposed to be accepted by the recipient with my ID as identification.

I have been struggling to get Telkom to collect this device which should not have been delivered in the first place, since the 13th September I have wasted so much time phoning the call centre and I keep being pushed from one department to another between 10213 and 180, none of your agents know how the return process works. I even went to a Telkom store in Alberton City, I could not get assistance there either, they however requested head office to call me but I was told I must call the Courier company and request them to collect the device, but the Agent could not even give me details of the courier company.

To this date, I am still sitting with this device and Telkom has now debited my account for a service I did not sign up for, I can pull the call where I gave instruction to not proceed with the order and my instruction was not carried out. I also sent an email to your escalations centre on 19/09/2018, guess what, no response there either - what is the point of having an escalations centre?

Can someone come and collect this device and cancel the contract which should not have been processed in the first place and stop debiting my account. I have lost all respect I had for Telkom as a service provider and to think I got my whole family to port to Telkom, biggest mistake.