Stop debiting my account!

<p>Service cancellation request not honoured REQUEST NUMBER ********** 5 (mobile number in question: ********** 890)</p> <p>In September 2013 I took a 24 month data contract with Telkom mobile and it expired in September 2015. <br />I was never really told in advance (40 to 80 days) that when my contract expires, how would I have to go about on either cancelling or renewing it BUT INSTEAD<br />The only email I received was notifying me that "you are due for an upgrade in four months" in May 2015 and I received numerous calls from Telkom agents offering me products for the upgrade. <br />Even though I continuously declined these offers I was never told to cancel or how to cancel the contract.</p> <p> <br />I only learned about the cancellation process once I visited a Telkom Direct store at Waterfall Mall, Rustenburg in September 2015 to enquire. I then filled in a cancellation form in the same store.<br />Money has been deducted from my bank account from October 2015 to date.<br /> The last money was deducted on the month end of May 2016 (a total of 8 months).</p> <p>I then took up the matter with the National Consumer Commission where the matter was referd to Telkom Mobile after they promised (on facebook nogal) & failed to reslove the matter. </p> <p>I received a response via email and a REQUEST NUMBER ********** 5 From Mosima Bopape (Telkom Retention) was sent to me& when I emailed Telkom my cancellation form their inbox was full. when I called Telkom regarding this matter they told me that they would get somone who was assigned this request to call me back. I am still waiting even today</p> <p> </p>