Stop billing/invoicing me for a service that has been cancelled months ago. Sort it out ASAP!

What a mission, seriously !

Firstly, it took you guys 4 to 5 Months to cancel my service with you and during this you guys were still debiting my account for a service that i no longer required. I sent email after email and then finally i received a call for cancellation from 1 of your consultants who was extremely rude.

but now it gets better, after confirming my cancellation you guys started invoicing me again.....OMG!

Get one of your billing consultants to reach out to me ASAP! logged in to your online chat and nothing. Come on guys you cant be this useless can you? can you?

Just cancel everything tied to me, the account number is ********** 29 (EFT Ref No ********** ********** 67774)

I don't even live at that address. Please get this sorted because you make it as difficult as possible for customer to sort out their queries.

Absolutely pathetic service.

holding thumbs to hear back from someone who can actually assist me