Stood in a que for 1h 30min for no service

I have been trying to apply for a 55inch 3D Tv for just over 2 weeks already. My Tv licence was in arrears so I had to sought it out first which I did. I have been back several times to the telkom branch in bellville where I have been assisted by a lady with the name of Lali. I have been back several times to check on the status of my application as Lali is not willing to do the TV Licence Check the way the SABC TV Licence office says she needs to do the check! Which would of resulted in my application being completed long time ago. Anyways I went in today to check on the status of my application. Lali sees me standing in the que and asked me if it cleared and I said it should of according to the SABC. She the told me to wait in the que until its my turn to be helped for her to check the status which would take 1min of her time. After standing in the que for 1hour and 45 min with me next in que to be helped. She gets up, packs her bags and leaves. I was furious and still am. I am disgusted how telkom can employ staff who have such pathetic spiteful attitudes and clearly has no concern for marketing or selling their products and services. I feel like cancelling my dam application.