****** data

I am utterly disappointed and disgusted with Telkom's service and their lack of customer care. I just spent 30 minutes in the call with a representative explaining that my data is disappearing and needed assistance to find out how it's happening. The only thing was told over and over by Thabo is that I am the one who is using my data because it's my account and my router, offering no further assistance when I have stated that I was not on the internet or downloading anything as it is impossible that I could've used 10GB of data in just 2 days. The fact that they are unable to tell me how I used this data just shows they have no control measures in place for these kinds of issues and the lack of knowledge and soft skills from their advisors are despicable. I WILL BE CANCELING THIS CONTRACT!