****** Cellphone number / Bad Service

On Tuesday 28 January 2020 I received an SMS at 17:44 that a port request has been received and is now being processed.

I called the call center immediately where I spoke to a consultant that advised me they will be escalating it to their porting department so that they can ensure the number is not ported.

I received an SMS again at 14:16 on the 29th of January 2020 that stated that my port request for my number has been approved and is ready for port activation. I immediately called Telkom Mobile again to clear this up and advised them that THIS WAS NOT MY REQUEST. I was advised that they will send an SMS to the porting department to cancel the request.

Today I realized that I have not received any further SMS's and tried to call my number, it went straight to voice mail.

I tried to SMS the number, and no SMS's are coming in.

I called Telkom and they advised that the number has been ported to MTN and that the number which I am calling from is not the same number anymore, it shows as a different number.

I find this TOTALLY UNACCEPTABLE!

I was now told that I need to wait one to three days before I get my number back. By then who knows what would have been done to my number!

I want an answer as to why my number was still ported after I had called in TWICE to cancel it. I want to know how it is possible that a port is still processed without the correct details being submitted when I am the owner.

What is the point of an SMS saying that if the port was not initiated by myself then I must request a port back, if nothing is being done when I call??

If I could give my frustrating experience minus stars, I would rate it a minus five.