1 reviews | Active since Jun 2012
****** cables. Business without telephone lines for the past week.
<p>Logged a call for line fault on the 12th. Had a huge issue getting a technician out days later to be told that the cable was ****** and now needs to be replaced. The department replacing cables is on strike. How is that my problem. We need to run a business and are not paying telkom for nothing. Your turnaround time went from 24 to 48 hours to possibly 24 to 48 days. This is unacceptable. All the branch lines are down and we are losing business. References are. 49CTZ120816 and 50CTZ120816.</p>
Hello Naushck
As per our email correspondence,
unfortunately due to the extent of the damage caused and material having to be replaced it does take longer than a normal line fault to repair.
A escalation has been sent to the project manager for a possible estimated time of repair.
A credit will also be provided from the date the fault has been reported to the date the fault gets cleared off the system as repaired.
Regards
Noleen
Telkom Social Media Team
Hello Naushck
As per our email correspondence,
unfortunately due to the extent of the damage caused and material having to be replaced it does take longer than a normal line fault to repair.
A escalation has been sent to the project manager for a possible estimated time of repair.
A credit will also be provided from the date the fault has been reported to the date the fault gets cleared off the system as repaired.
Regards
Noleen
Telkom Social Media Team