****** Cable and Non existant feedback

Telkom phone line has been out of operation since the morning of 17th January 2018, phoned call centre( ref no 376CRK170118) to be told that the telephone cables has been ******. No time frame is given as to when the service will be up and running. Am currently using the line in conjunction with MWEB to use wifi and my wife is using it for business, she is currently not able to conduct any business due to no access. Telkom has not had the courtesy to inform their customers in the area as to what happened or when the issue will be resolved and No apology given by the company. When it comes to payment time they do not want to hear any stories and will cut the line if we do not pay but what happens in this instance, who reimburse US.... I want this issue resolved now.