Stole my data with no refund or intention of helping me

<p>On Saturday (May 6th), within the space of one minute (according to records provided by Telkom), I had 4031Mbs deplete from my account. All this at my house (which struggles to find EDGE on a good day) whilst on my WIFI and not even using my phone. My phone says by the 6th of May that I had only used 271Mbs for cellular data. To date (11 May) I have used 302Mbs and My personal hotspot (another thing the customer care lady blamed) aquired 34.5Mbs of that.</p> <p> </p> <p>All this information provided to Telkom yet they refuse to give my money back or at least the 3GB package I bought on the 1st of May. The lady actually laughed and said I should just turn off my celluar data from now on so it doesnt take my data. :/ Yea, very helpful solution. Dont want to use 4gbs in a minute, dont turn your data on. Clearly something went wrong here but they can not admit their fault nor prove it.</p> <p>Problem Im having is the lack of interest in even helping an honest customer out. You've got my money, so you dont care after that.</p> <p> </p> <p>My contract has just finished with you guys, so thanks for making it an easy decision on whether to stay or not.</p>