Stole and Over Debited Me

Absolutely ******* service and they ***** from their customers. Useless Consultants. On 31 August Telkom debited my account with R354 instead of the normal R209. When I called them to ask them about the debit amount I was informed that I had subscribed to Fantasy Football league, which the subscription occurred on the same day that I spoke to their consultant to continue my current contract I had before it expired. After speaking to a consultant, I was told that they would lodge a dispute and cancel and reverse the funds from the subscription and then this weekend, 16 August they debited me R854 without any explanation and they are saying that it is for the missed debit and August's debit. This is not only *****ulent but also shows that Telkom ****** people and does not know how to respond to this. To think that I have been a customer with them for over 5 years and only this year am I having issues with them and their ***** consultants that subscribe on their own things using customer's accounts is disgusting. I will refer the matter to the ombudsman because this is not only theft but also unfair practice for a customer. I will also be closing my account and look for another service provider because I cannot trust them with my account after this.