stll never got feedback

I emailed telkom on [Email Removed] to get my line canceled get a phone call form a lady on the 6th of Nov telling me my line will be cancelled on the 6th of DEC its now the 12th DEC and my line is not cancelled you ppl better make this right cz I did send in my cancelling note and it was last month already my telephone number that needs to be cancelled is *** it's. My 2nd time logging this as I am not getting any feedback I tink its best if I take legal actions against you