kM
ketso M

1 reviews | Active since Dec 2013

17 Apr 2018, 17:20

Stinky service

Since thursday evening 12th April I have not had a dialing tone. Friday morning I called telkom they assigned it to their technicians. Friday afternoon I called Telkom again and they said my fault has been sent to their technicians. On Monday at 9am I got a message that telkom will attend to my faulty shortly. Then at 14.38 I got a progress update message saying my fault is in the hand with their technical repair vision. I have been waiting since yesterday. This service really stings hence I am changing to a more stable and reliable provider.

0
Replies (1)
Telkom
Telkom's reply02 May 2018, 14:39
Official

H iketsom1

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. We do apologise for the delay. May we please request to confirm the status of the connection at present. The previous ref indicates the line issue was caused by cable theft and the length of cable has been replaced.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,