STINKING SERVICE

I am so fed up!! My mom has a telkom number, has had it for many years. In December they added some new addon to the package. She called and said she does not want it. They cancelled it and escalated. In January they billed her for it. So, she called again, and they said they would cancel it and refund it. In February they billed her for it. So, she called again, and they said they would cancel it and refund it. Still no January refund. Escalated. In March they billed her for it. So, she called again, and they said they would cancel it and refund it. Still no January or February refund. Escalated. So, she stopped payment on the add-ons, and only paid the bill as it should have been. So, Telkom stopped her number. She called multiple times (from my phone since her was now not working) and got many reference numbers and many promises and many escalations, and nothing good happened. So she went to a store, and they said she has to pay the balance while it gets escalated AGAIN. They gave her a printed statement. So, she went next door and paid the account in full. (R400 hardly a lot). Next day her number was working again. A few days later, Telkom debited her account the same amount she had paid the previous week. So, she called again. Escalated... A few days later, Telkom debited her account the amount with the add-ons again. So, she called again. Escalated... And yesterday the number stopped working again. There is nothing owing on the account. In fact Telkom owes her money.

She is a pensioner, living alone, and yet again, has no working phone. HOW IS IT POSSIBLE FOR SUCH BAD SERVICE!?!

DOES ANYONE WORKING AT TELKOM ACTUALLY KNOW WHATS GOING ON?????