FN
Frank N
1 reviews | Active since Aug 2010
11 Apr 2017, 14:29
STINKING SERVICE
<p>Hi there</p> <p>I have a serious complaint regarding Telkom – South Africa. My number is ********** 556 ML Baily 41 Van Reenens View Webber Avenue Horison View Roodepoort 1725.</p> <p>The first case I had was on 8/3/2017 and the reference number 108CRK080317 Pomelo. Phone restored 23/3/2017. Technician Russel called to confirm line working. 2 days later line down again. Second case 5/4/2017 reference number 613CRK050417 Goni. Have heard nothing and no reference confirmation on my cell number ********** 081.</p> <p>Third case 10/4/2017 reference number 974682 Levine. It is going to 5 weeks since I have not had access to my computer. I am waiting for documentation from The Masters Office in Pretoria to finalise my late partners Estate who passed away on 31/11/2016.</p> <p>Without ADSL I cannot respond to The Court, which just creates a crisis in my life which I can do without. Over and above it, I have many e-mails that I cannot attend to due to the fact that I have ADSL.</p> <p>I am paying for a service I am not getting. I am sick and tired of poor service and always have to fight to get something done by them. I am seriously considering another service provider as this cannot go on like this. Their service stinks and I want everybody to know that.</p>
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
12 Apr 2017, 11:26Hi sirfrank,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply12 Apr 2017, 11:26
Official
Hi sirfrank,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
13 Apr 2017, 10:36Hi Frank
We so sorry for this. Ref 613CRK050417 is now assigned to a technician, he can call anytime. You can also make use of integrated sim card, it is available for free from any telkom shop.
Regards
Tumelo
Best regards,
Telkom's reply13 Apr 2017, 10:36
Official
Hi Frank
We so sorry for this. Ref 613CRK050417 is now assigned to a technician, he can call anytime. You can also make use of integrated sim card, it is available for free from any telkom shop.
Regards
Tumelo
Best regards,
FN
Frank N's updateReviewer Update
19 Apr 2017, 13:19Telkom was quick to reply with promises and reference numbers. They only made contact on 18 April, 10 days after the previous report, to report that they will connect and sort the problem out and guess what, it still has not been fixed. It just proves the point that their SERVICE STINKS. It has even got worse now and is now degraded to a ROTTEN AND USELESS status.
FN
Frank N's update19 Apr 2017, 13:19
Reviewer Update
Telkom was quick to reply with promises and reference numbers. They only made contact on 18 April, 10 days after the previous report, to report that they will connect and sort the problem out and guess what, it still has not been fixed. It just proves the point that their SERVICE STINKS. It has even got worse now and is now degraded to a ROTTEN AND USELESS status.
FN
Frank N's updateReviewer Update
10 May 2017, 21:03Today is the 10th of May. Telkom has not fixed the problem yet. This proves to me that that the Rotten and Usless status should be downgraded even further. They are full of promises and excuses and should not exist at all. They should be replaced with a total new supplier with new staff and that is from management downwards. Telkom South Africa needs to be erased from the map of this country. You should increase your rating to 10 stars, 5 minus stars to be included. Telkom would be at -5.
FN
Frank N's update10 May 2017, 21:03
Reviewer Update
Today is the 10th of May. Telkom has not fixed the problem yet. This proves to me that that the Rotten and Usless status should be downgraded even further. They are full of promises and excuses and should not exist at all. They should be replaced with a total new supplier with new staff and that is from management downwards. Telkom South Africa needs to be erased from the map of this country. You should increase your rating to 10 stars, 5 minus stars to be included. Telkom would be at -5.
Telkom's replyOfficial
19 May 2017, 08:45Hi
Unfortunately telkom equipment was vandalized in your area and we still in the process of replacing the equipment.
Best regards,
Telkom's reply19 May 2017, 08:45
Official
Hi
Unfortunately telkom equipment was vandalized in your area and we still in the process of replacing the equipment.
Best regards,
Telkom's replyOfficial
07 Jul 2017, 08:40Hi. Unfortunately cables will not be replaced in your area, due to continuous cable theft in your area. Kindly visit any telkom shop for an alternative service.
Regards
Tumelo
Best regards,
Telkom's reply07 Jul 2017, 08:40
Official
Hi. Unfortunately cables will not be replaced in your area, due to continuous cable theft in your area. Kindly visit any telkom shop for an alternative service.
Regards
Tumelo
Best regards,