STILL ZERO Service from TELKOM which DESERVE 0-STARS!

Previous Revue Non EXISTENCE of Service from Telkom IT Department I have had excellent service from the sales team. instillation team, Taba and Sillo, the sales team like Cameron, Numpelela, Tabang, Londiwe and I can name many more, since I have been in contact with them for two weeks now, to obtain a TIN number for signing in to the fiber line. I have been 2 weeks without a telephone line or internet, but NO SERVICE does not reflect on the account. Every time the sale people contact IT and the regular answers from IT is the following: Order not processed yet Will call you back today Off line Backlog If Telkom is a service provider, the SERVICE of the IT Department is NON EXISTING!!!!! Official private business reply Hello Herculine J This response serves as confirmation that your query has been received. Your reference number : AI ********** Please send us a private reply with the order number for our fulfillment team to assist further.

Regards Noleen Telkom Social Media Team

22 JUNE 2018 The story does not change, I still have no service, repeated the Security Questions +/- 40 times, wasting my time, and still nothing!!!!! Your excellent Technical team, Tabu, Sillo, Lutandu and your expert Lucas have gone beyond the extra mile! I have know received 2 bills, R 822.48, for the ADSL line that does not excist for more than 5+weeks, and R 822.48, for the fibre line which is not working! Telkom Sales contacted me for the special offer of R 605.00 x 24month, free installation and router, which I accepted in the faith of service. It is now 5 weeks + and I still do not have a TIN number Your technical team has been to my premises 6 times and still no information from your IT Department and TELKOM calls themselves a service department, supplying their customers need!, while service is non existing!!!

I am now going to make an appointment with TELKOM Head Office because they are a Service Supplying Company and that is how customers are treated It is amazing to me that a customer has to put up a fight to be listened too, an just gets totally ignored.

So I am not leaving this matter and I am prepared to go public, because we are the customers and deserve better!

Thanking you for your time

Herculine