1 reviews | Active since May 2017
Still without service after 6 days
<p>My home has been without telephone and wifi service since Tuesday, 25th April. There were guys working on the neighbours line. Since then, we have had no service and no one has contacted me or been to the premises.</p> <p>I logged a fault online on Wednesday, 26 April.</p> <p>I called the call centre on Friday, 28th April to check on progress. The call centre agent couldn't give me any time frame regarding when it would be fixed or by when someone would contact me.</p> <p>I received a standard sms on Saturday saying that "Telkom will attend to your faulty services shortly".</p> <p>It's 6 days since I logged the call, 7 without service.</p> <p> </p> <p>I am paying for a service which I have not been receiving and my mobile data is through the roof as I have children who need to do internet research for school projects.</p> <p> </p> <p>Is Telkom going to reimburse me for any of this?</p> <p>When will someone contact me?</p> <p>When will service to my home be restored?</p> <p> </p> <p>Worst service provider ever!</p>
Launa, the fact that you have rep**** fairly quickly saying that my query has been received hasn't helped at all! It's more than 7 hours since I logged the complaint on Hello Peter and all I have received is an acknowledgement of my complaint and the same sms I received on Saturday.
When is someone actually going to call me and come and fix the problem created by your technicians?
7 days without service, a telephone call or having sent someone to fix this is disgusting.
I expect this to be sorted tomorrow and I expect a refund for the days which I have had no service as I know for sure that Telkom won't pay for my added mobile costs!
I will have to change my internet service provider after this horrible experience.
Launa, the fact that you have rep**** fairly quickly saying that my query has been received hasn't helped at all! It's more than 7 hours since I logged the complaint on Hello Peter and all I have received is an acknowledgement of my complaint and the same sms I received on Saturday.
When is someone actually going to call me and come and fix the problem created by your technicians?
7 days without service, a telephone call or having sent someone to fix this is disgusting.
I expect this to be sorted tomorrow and I expect a refund for the days which I have had no service as I know for sure that Telkom won't pay for my added mobile costs!
I will have to change my internet service provider after this horrible experience.