Still without a working telephone line

After my initial post on Hellopeter, Wesley from Telkom did contact me very politely and informed me that our fault would be escalated, but nothing came of it. We now have been without Telephone and Internet since 6 Jan, Fault:477CTK060116. What are our options? My husband tried to contact the call centre, but they keep you on hold for hours. If there was something we could have done ourselves we would have, this lack of service have put financial strain on our businesses and we wish for Telkom to please come out and fix our line, as they promised on the 16th of January, and to not just drive straight past our house this time and to tell the office that we weren't home (yes my Mother in law saw you and physically ran after the Telkom Bakkie but they didn't stop). How is that for work ethic!!?