1 reviews | Active since Jan 2016
Still without a phone for 32 days now.
To whom it may concern<br> I have been without a landline for four weeks now. I have reported the fault almost daily. I have received sms's telling me the service is restored only to find it is not and I have to start the whole process yet again in order for you to know there is still a fault. I got through to a supervisor this week who pretended to be ever so helpful and promised me the world. MY PHONE IS STILL NOT WORKING. I have been into the closest branch that deals with faults over one hours drive away due to heavy traffic. Still no success. This leaves me with two choices. Legal action or cancelling my Telkom service for which I was billed R572 this month during which time the phone was never used. PLEASE LET A TECHNICIAN COME TO MY HOUSE IN ORDER TO HEAR THE LINE HE IS SAYING IS NOW FIXED. SOMEONE IS NOT DOING THEIR JOB. I will also be sending a third complaint to Hello Peter in the hope that it might help although that also seems to have achieved nothing. DO NOT TELL ME TO EMAIL Hp@Telkom NO ONE RESPONDED!<br> Fault ***<br> Escalation ***<br> Social Media ***
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM187580.
Kind Regards
Gadija
Telkom Social Media Team
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM187580.
Kind Regards
Gadija
Telkom Social Media Team
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM187580.
Kind Regards
Gadija
Telkom Social Media Team
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM187580.
Kind Regards
Gadija
Telkom Social Media Team
