MT
Moipone T

1 reviews | Active since Feb 2015

08 Feb 2015, 10:59

still waitng for feedback

monday 19 jan- i went into your vaal mall branch to apply for a new phone. the phone i originally wanted (iphone 6) was out of stock,so i opted for the 5s instead. everything was done after waiting for almost an hour. when my application was sent, it got referred. the consultant that was assisting me said that i would get feedback by 22 jan-that did not happen. i went into the branch again on 25 jan to check on the status & it was STILL referred. i left a message for the consultant to call me back and STILL NO FEEDBACK!! I made a call to the branch on 5 feb and the same consultant said that she would contact your back offfice to get feeback and that she would call by that afternoon or friday at the latest.<br> <br> a credit check takes 3 business days MAX to be done. I've been waitng for 3 WEEKS!<br> <br> If your company does not want/need me as a customer, then please let me know otherwise i would like my phone

0
Replies (1)
Telkom
Telkom's reply09 Feb 2015, 14:50
Official
Hello Moipone15,

Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.

We sincerely apologise for the inconvenience.
Please find your ***


Regards,
Zandiswa Gunu
Telkom Social Media

Best regards,