Still waiting to be re-located

I requested a relocation of my telkom fibre line on the 11.08.2018. Was given an order number of ********** 63A. Consultant assured me that my current billing will be put on hold until the line is relocated. Phoned back on the 22.08.2018 as I did not hear anything on my request. Was told that my order placed on the 11.08.2018 was not actioned and I had to be re-issued with another order number, ********** 27A. Consultant was Deron Nagaru. Assured me that my order will be treated as urgent and will be escalated as initial order was not loaded. Phoned back a couple of days later to be told that my order will need to be escalated as it was not done . Given an escalation number ********** and was told that 24/48 hours later Consultant was Sphumelele. Phoned after 48 hours and still no allocation of a technician. Phoned back on the 03.09.2018 and spoke to Naledi Mapumulo who advised that technician has not been allocated and she will now escalate again to her supervisor. Each call is in excess of 30 minutes. Can someone please help me get connected. I am paying for a service that I am not receiving.