Still waiting TELKOM and ICASA

Below are the email i sent to Icasa and Telkom regarding my account. I've sent more email and to date no further feedback from telkom

05 February 2019 02:34 PM Subject: ********** 13

Who it may concern

I’ve been repeatedly trying to sort this matter out with Telkom.

When I signed up for my fibre ( that took 10 weeks to install) I was told as per your advertising in your shop, and what I signed for that my invoice will be 890.00 per month.

But I’m being invoiced R1724.25. WHY!!!!!!!!!

This need to be sorted out ASAP!!!

I receive messages that you are busy with my enquiry but nothing happens, if this can’t be sorted then I want this Fibre cancelled and use the service of a different company. Regards Wed 2019-02-06 09:47 Dear Alston Nicholas ICASA Complaint ***/18. Your complaint has been escalated to Telkom - Consumer Affairs for investigation, we will update you upon receipt of their response. We will inform you of the response. Yours sincerely Sameera Mota Consumer Affairs Dear Alston Nicholas, 2019-02-10 REF NUMBER: ARS 362193

This email serves to acknowledge that the Escalations Department has received your query with regards to Telkom Account

Please be advised that we are currently attending to this matter with the utmost urgency. We do apologise for any inconvenience that you may have experienced. You will be contacted with regards to the progress of your query

Kind regards, Ntomboxolo Nodlawu Escalations - National Customer Care