Still Waiting some more.

I reported a fault on the 9th of November of a faulty line. My telephone line does not work so i asked my brother to phone telkom on my behalf. They said they tried to phone me.... on a line they can see that does not work... and after I didn't pick up they closed the call. I'm Really not happy with their lack of service and I'm getting tired of paying for a faulty line... This is my ref no. SM180462