Still waiting on Telkom to repair my line.

Hi lodge a fault for my Telkom line that is not working on Monday 08 February 2016. This is the third time in 3 months that I have the SAME problem with my line. When I phone, they say a technician must still be assigned to by claim. Yet, when I drive in my suburbs, I see Telkom technicians relaxing under trees and having breaks/lunch. What I do not understand, is why I am experiencing the same problem over and over? Why do they not do a proper job in the first place. I have to use my cellphone when making calls, whereas I am paying my Telkom bills. My parents also have to call me on my cellphone to reach me, and it is costing them a lot unnecessary money. When one call to the callcentre to get progress on phone, you wait more than 20 minutes without it being answered.<br> <br> Reference for the fault lodge: 424CWK080216<br> I am considering cancelling my Telkom account, if this is the POOR service that I am getting.