Still waiting on payment

I was sent an email stating that money has. Been \passed\". So I call the Call centre to ask what they mean by passed. They put the money onto my contract. Now they took it out of my bank account and I DEMAND IT BE PUT BACK. And still no one has. Contacted me after leaving countless messages that they should contact me on my work telephone number as I am not allowed to have my phone on me. I need an explanation."