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ummarw U

1 reviews | Active since Jun 2016

17 Jun 2016, 12:47

Still waiting on my LTE app**** 4 months ago......

<p>I app**** online for the R599x24month LTE deal on 24 Feb. My application was successful (Ref: 240 ********** 29). A Telkom consultant called me about a week or so later then for some technical reason could not complete my application and promised to call back the next day. Never happened.</p> <p>I re-app**** for the latest LTE deal on 14 June, albeit for R799x24months, to see if I would get a response this time around. </p> <p>I received a call at approx 08h35 today (Fri 17th June) for the second application. However when I explained to the consultant by the name of Aasif, that I had successfully app**** for the R599x24month deal with no follow-up, he placed my call on hold...for over 30mins. </p> <p>I eventually had to hang up.</p> <p>I have been experiencing constant ADSL issues on my 4Mbps line and want to make the switch to LTE</p> <p>I've been a Telkom client for well over a decade. Can this please be resolved. I'd like my initial successfull LTE application to be honoured.</p>

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Replies (3)
uU
ummarw U's update20 Jun 2016, 09:35
Reviewer Update

Hi Luleka

Please confim when I will be contacted by Telkom.

I received an email on 18 July now stating that my application was unsuccessful, after initially being successful in my application.

Please advise...

Tx

Ummar Williams

uU
ummarw U's update21 Jun 2016, 12:47
Reviewer Update

Called 10213 now, been on hold for over 15 mins...

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ummarw U's update27 Jun 2016, 10:07
Reviewer Update

This will be my last post on this timeline...a Telkom consultant by the name of Themba (or close to it) called me a short while ago, in a feeble attempt explain that my initial application cannot be upheld.... I will be cancelling both my landline and ADSL service and will explore other options... perhaps some day when Telkom improves their service offering in my area (will probably take a miracle) I might consider taking up another product offering with them....or not