Still waiting on my ADSL data account

Hi

I have requested to cancel my telkom adsl data account at the end of October 2017 i received a reference of TIN ********** : **********

They advised that i should give a 30 day notice which i did but i still have been charged and account is still active my line is now suspended because i am unable to pay for the adsl data account which i wanted to cancel also i call numerous times and it keeps getting escalated but nothing has been done about it

Can telkom please cancel my adsl data account and reverse the extra charges so i can pay and clear my landline account

Regards Keanen