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Ghaireeya A

1 reviews | Active since Oct 2017

09 Oct 2017, 10:32

Still waiting on installation of ADSL

I app**** for an uncapped ADSL line. Received confirmation of installation for 2/10/2017. On 27/9/2017, I called 10213 (though they tell you to call 10212- which is their old number), to change the installation date to 6/10/2017. As the booking is from 08h00 to 16h00, i took 1 days leave from work. At 15h45 on 06/10/22017, I called 10213, to find out whats happening with the installatio, as I waited all day at home. The consultant told me there was a problem logged, and tried calling their technicians to find out what the problem was. This was apparently noted on their system on 28/9/2017, and nobody thought it necessary to inform me! I wasted 1days leave, and have still not heard what the problem is. Their lack of communication and total disregard to the customer is appalling and unacceptable.

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Ghaireeya A's update21 Oct 2017, 16:35
Reviewer Update
Good day Thank you for your feedback. A technician eventually came, and spent the entire morning battling to get the line installed, after having to resolve every other neighbors fault on their lines, before the technician could eventual install a separate line, as the existing cable was faulty. After making contact with the call center for the username and number, the person seem most annoyed and not much interested in the call. Eventually it was determined that the cable does not connect to my laptop. The consultant said it's faulty, despite advising him it's a new package/installation. The cellphones managed to connect to the wi-fi. Monday I received a call from Telkom, and advised the lady of the problem I still have. She was going to have a technician contact me. Friday evening I called, as I wanted to work at home the weekend. My laptop would not connect even to the wi-fi. The call centre agent could assist me, and recommended I contact sales. There was no note on the system that a technician was to make contact with me. Saturday, today, I called Sales, and they gave me a reference. I am still not abl;e to make full use of the package I took out. And sadly, the Telkom consultants I do make contact with, don't seem in the least interested or apologetic. So many people have warned me of Telkoms lack of interest, and sadly to say, they are 100% correct. I would like to see would my first account is going to look like, condensing I am expected to pay full price for half the service!!!