Still waiting on device and even reference number

<p>I placed an order for the Telkom July Big Deal (LTE 20gb+20gb for R299). The only reason I ordered this is because I want to add the 500gb night data for R50 add on. The order was placed on the 20th July 2017 on the online platform, credit check was completed and order confirmed on the same day. The debit was authorised to go off on the last day of each month, first debit being the 31st July 2017.</p> <p> </p> <p>Today, 1st August 2017, the debit has not gone off, I have not recieved a order/reference number, and the device is not delivered.</p> <p> </p> <p>I called 10213 several times over the past few days. the reference number they gave me does not work on the "Track Your Order" page. The consultants inform me that I have to wait for delivery to add the 500gb night data for R50 to my package and that my account must first be debited before my device will be shipped. What!!! </p> <p> </p> <p>Now I'm in a position where I dont have a device, cant track it and I'm not certain in the add on option (500gb night data for R50) will still be available when I do get my device.</p> <p> </p> <p>Where is my device? Why hasnt my account being debited? Do i have to wait another whole month to get my account debited before you even ship my device? And will the 500gb night data for R50 be available when I do ge delivery.</p>