Still waiting...no response or resolution since 1 March 2017

<p>I cannot believe that after all this time a device that was incorrectly delivered to the wrong address; signed for by my domestic; RICA'd without my ID document nor proof of address has still not been collected.</p> <p> </p> <p>I have been in constant contact with Telkom Direct on 081180 and the sales team 10213. Spoken to Nqobile Majozi on 1 March 2017 @ 08h45; Zine Ndulelisa 3 March @ 08h08 and Gugu Ngcobo 8 March @ 10h16 all to no avail. </p> <p> </p> <p>Gugu confirmed that her supervisor would contact me yesterday, well that has also not happened. This is due to the urgency of the matter as today is apparently day 7 of the cooling off period.</p> <p> </p> <p>I also received feedback from Noleen part of the Telkom Social Media Team and was provided a reference number : AI ********** with no further feedback.</p> <p> </p> <p>I have also followed up via Twitter to no avail. I simply cannot believe this, I am absolutely appauled at the flippant attitude of all concerned, it is just shocking to be fair.</p> <p> </p> <p>Yesterday I received a call from Richard at Courier It to arrange collection - this too did not happen. When I contacted them today and spoke to Zeenat she confirmed that she could find NO REASON for the non-collection of the item. She has subsequently re-booked this for today.</p> <p> </p> <p>I am not liable for this contract and need the device to be collected and the contract stopped.</p> <p> </p> <p>When will this matter be resolved?</p>