STILL WAITING nearly 3 months now!!!

It has been nearly 3 months since my initial complaint about my upgrade being wrong!!! <br> I have been waiting for a call from your specialized billing department with regards to this! I have also called the call center trying to get hold of them so this issue can be sorted out and absolutely NOTHING has come out of it. I owe Telkom R1780.45 and not a cent more! <br> Im sick of writing reports as this will now be my 6th report with regards to this matter, I have called and even sent messages on facebook with absolutely no resolution. I am done and will continue blocking Telkom from taking incorrect amounts off my account!!! its now becoming *******! <br> <br> Please DO NOT give me a standard reply to this report!!!! I do not need to know someone will be in contact soon because this has been the case since August!!!! <br> <br> Case # 170 690 11 this one was supposed to be closed with the correct amount of R1780.45 being debited on the 25th of Sept but that never happened and now the amount is wrong AGAIN and ive been cut off!!!<br> <br> New Case # 171 484 97