Still waiting... Inefficient Call Centre

Item: Telkom
Rating: 1
Author: Bonga F

I have been waiting for Telkom to fulfill my order for more than 2 months now. Placed it on the 4th of June, and it's still pending. The call centre is absolutely inefficient. Just spoke to one Chantel and she basically hung up on me because she was giving me feedback I've been receiving for the past 2 weeks. I guess it should be easier to move on to the competition... Just fed up with your nonsense.

Helpful (0)

Replies (2)

Telkom's replyOfficial

21 Aug 2018, 09:29

Good day Bonga

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,

Charl
Telkom Social Media Team

Telkom's reply21 Aug 2018, 09:29

Official

Good day Bonga

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,

Charl
Telkom Social Media Team

Bonga F's updateReviewer Update

27 Aug 2018, 11:31

Hi there, Is it too early to say that I still haven't received any feedback besides this response? I'm really not sure about how turnaround times are effected by your institution.

Bonga F's update27 Aug 2018, 11:31

Reviewer Update

Hi there, Is it too early to say that I still haven't received any feedback besides this response? I'm really not sure about how turnaround times are effected by your institution.