Still waiting for these *********** people
<p>I have logged a call on Hello peter Three days ago, I was told in true fashion my call would be escalated to the accounts department, guess what till now nothing from Telkom, I am going to make sure that I tell everyone how bad this company treats it's customers, what is more hilarious is that if you hold on waiting for the call centre to answer there is a message that says if you aren't sure about your account ask other customers? Maybe it's because they might know more about Telkom than the employees working there? Well Telkom please know I am going to ensure I tell every person I know and I am going to start a Telkom bad service facebook page to prove to you how bad your service really is.</p>
Okay let me try explain.... i paid R700 deposit on the 30 March my internet was only installed on the 2nd of May according to telkom that is 7 to 14 days for installation. Brilliant service to start with. I was then charged for the month of April when I didnt even have internet... exceellent service. I disputed this and was told i will get a credit for that which never happened once more service is excellent..... on the 31st of may I paid R1500 on my internet account at the post office on the 21st of June I paid a further R150. Since now apparently i was in arrears. On the 5th of July I paid R1000.00 again at the post office. I was offline again and was told i need to pay a further R150.00. So lets quickly do the math. My contract stipulated that my internet 4meg line costs R791.00. I have had internet not working most of the time but i have had it in my house since the 2nd of may. That means i understand my payments as follow. End of May R 791.00 end of June R791.00 so i understandvthat end of july is still on its way thusi shouldnt have to pay untill end of July so my payments should be R791.00 x 2 = R1582.00 and up to date I have paid R 3500.00 which includes my deposit. U also tried to charge me for installation after I was told if I take the 24month contract installation is free. So please rectify immediately or send me a full break up of my account so that i can understand how this ******* works from Telkom..... I dont expect a speedy response since your company wont know how to explain this. YET ILL WAIT PATIENTLY WHILE I HAVE NO INTERNET FOR WHICH I WILL ONCE AGAIN BE INCOMPETENLY INVOICED FOR.....
Okay let me try explain.... i paid R700 deposit on the 30 March my internet was only installed on the 2nd of May according to telkom that is 7 to 14 days for installation. Brilliant service to start with. I was then charged for the month of April when I didnt even have internet... exceellent service. I disputed this and was told i will get a credit for that which never happened once more service is excellent..... on the 31st of may I paid R1500 on my internet account at the post office on the 21st of June I paid a further R150. Since now apparently i was in arrears. On the 5th of July I paid R1000.00 again at the post office. I was offline again and was told i need to pay a further R150.00. So lets quickly do the math. My contract stipulated that my internet 4meg line costs R791.00. I have had internet not working most of the time but i have had it in my house since the 2nd of may. That means i understand my payments as follow. End of May R 791.00 end of June R791.00 so i understandvthat end of july is still on its way thusi shouldnt have to pay untill end of July so my payments should be R791.00 x 2 = R1582.00 and up to date I have paid R 3500.00 which includes my deposit. U also tried to charge me for installation after I was told if I take the 24month contract installation is free. So please rectify immediately or send me a full break up of my account so that i can understand how this ******* works from Telkom..... I dont expect a speedy response since your company wont know how to explain this. YET ILL WAIT PATIENTLY WHILE I HAVE NO INTERNET FOR WHICH I WILL ONCE AGAIN BE INCOMPETENLY INVOICED FOR.....