Still waiting for their call

<p>Our house burnt on the 31st of May and we were told that it could take over 4 months to sort out so I called Telkom to ask how they could help with regards to cancelling or halting our services for a few months and we will not be able to make use of the service and it would be pointless to over it and than move it back again, needless to say the call centre was of absolutely no help and I called several times and spoke to several agents.. anyway by the third person I was advised to fill out a cancellation form and submit and maybe the cancellation department would be able to help. So u filled out the forms and emailed the forms on the 13th of June and the response emailing clearly states I will receive a call within 14 days which obviously did not happen. After 14 days I called the call centre and was told they will call me within 30 days of receiving the emailing. On the 15th of July I emailed again and still no response. When I call the call centre they can't assist. It is not way over the 30 days time frame and still no help from Telkom. This is a pathetic service. Very disappointing</p>