still waiting for th3 technicians

On the 29th of august my internet service provider decided to throttle me at 145gigs usaully i used to download 300 gigs then they used to send me the usage tracking tool agreement. So like any paying customer i phoned 10210 to ask them for my password cause i forgot it .so they changed my password after my password was changed my line went dead from sunday till thursday i got a dead line here for more than 5days in a row no one call me back informing me when a technician is coming everytime i phone they change my pasword and they say they log the fault and its esculating and a technician will contact me .end of the month comes they want the full price not looking at the business i lost for 7days and encounting they will come when the month is ****ed and want me to pay full price yourll ****ing around.people they pay for a service and the company dont deliver or keep to they word should be acountable for my bill