Still waiting for Telkom to resolve my issue!

<p>On the 8th of December 2016 I posted on this site that Telkom needs to replace my modem...I was given a reference number and was told that I would be contacted by Telkom but to date I have yet to be contacted! Your stores still don't have modems in stock and in the mean time I'm being billed for a service that is not being made use of! According to the store at the Pavilion every time I go in to check, their stock is still in transit. How long does it take for new stock to be delivered??? This is the excuse I've been given since November when my modem packed up (a modem which I'd like to point out again is still under contract!) I request that Telkom deliver a new modem to my home within this week as well as reimburse me for all the days that I have been paying for an Internet service that I'm not using. This is highly frustrating because it's causing me unnecessary costs. I would appreciate it if my issue is dealt with ASAP. Thank you.</p>