Still waiting for Telkom to install line

We have been waiting over a month for Telkom to come and install our new line. we tried calling and you cant get through. we then went and sat in a line at Telkom at Liberty mall to have our line moved (Order Number ***a) we then had to wait 2 weeks for them to come up and nothing has been done. No reason as to why the new line has not been installed.. no follow up and again we are now battling to get through to them.. we desperatly need our line installed as its effecting my work as I need the internet to work!!!!!!