Still waiting for telkom to install

30 June 2015 I paid and ordered a telkom line and internet service.(i told the lady that my shop has no telkom line nor plug, she said i am not to worry telkom will install all that) I received a sms to say telkom will install my line on 15 july 2015 between 7:30am and 16:00pm and i must keep this date and time open as it takes the whole day to install a telkom line. On 15 july 2015 a telkom guy came with a roll of telkom cable and said i must install the cable to my shop from the telkom box. I asked the shopping center maintenance manager to do so which he got his crew to do which took +-30 minutes. I then looked for the telkom guy around the whole shopping centre whom i could not find. On 16 July 2015 I went back to telkom 320 west street durban to ask where their worker is so he can complete the installation. The lady said no one is answering their phones and she sent an email to the manager and he will contact me before end of business (i'm still waiting for that call) on 17 july i went back to telkom to ask again where the guy is, again i was told i will get a phone call. I then received a sms to say my installation will take place on 11 August 2015