RS
Raymond S

1 reviews | Active since Oct 2017

16 Oct 2017, 09:15

Still waiting for Telkom since 6 January 2017

I had taken out a LTE contract with Telkom when I was in Pretoria in 2014 December. I have since relocated to Uvongo (South Coast of KZN)in 2015. When I moved I did not have too much of an issue with the signal but since November 2016 I started to have major problems where I would go almost the whole month with no signal. I went to the Telkom office in Shelly Beach in January 2017 to log a fault. I received one call from them stating that the fault is been investigated. I try a couple of times to call & follow up with no luck. When I speak to the agent, all that I am told is that it is been investigated. No one has even come out to my house. In June I wen to the offices again at Shelly Beach. I sat over 1 hour on the phone with the agent who said they were testing the signal. I was then told that I am 100m outside the LTE signal zone & there is nothing that they can do. They went so far as to tell me that I must buy out my contract & pay the penalties & cancel my contract, and this was after I had been paying for a service that I could not use sine November 2016. I have then tried to get hold of managers or other people in Johannesburg who then sent me an email stating that they will be sending some one to my house. Around July finally someone came & tested the signal in my house. I was told that the signal is very poor in my house & that Telkom needs to put a booster at the tower to strengthen the signal & this will take anything from 1 to 6 months. I reported this to the lady that connected me on email & have tried a couple of times for some responds but I have not received any communication as to what I must now do & what Telkom is going to do to provide me with a service. It seems like they are just wasting time until my contract expires in December 2017. This is totally unacceptable.

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RS
Raymond S's update08 Nov 2017, 08:50
Reviewer Update
This is just like Telkom, they ask for your details & your banking account to set up debt orders & then just disappear. I had a respond from a Telkom official 19 days ago to which I responded to in private but then she just disappeared just like the rest of her colleagues. I phone Telkom yesterday to query my reference number & initially told that th case is still open but then changed their tone when she read the full history to say that someone has contacted me & advised me but this was not true. How can a case be open for 11 months & only when I query do I get "some" sort of answer. I have paid my subscription every month as requested but when you request their help they just turn a blind eye to you. If you don't pay then they "hound" you like a dog & cut you off very quickly. Is this the kind of service we are expected to get from an established company who makes so many advertised promises but NEVER keep up to then once you take out their contract. All they say is that you signed the contract so you have to pay but they are not contracted to provide the service they say they will provide on that same contract. Absolutely disgusting.