Still waiting for Telkom Mobile to assign the correct data plan

<p>In June I migrated my data plan from a 10Gig + 10Gig for R299 to a 10Gig +5Gig for R199. It was the deal of the month. I walked out of the shop thinking that all was done. A day or two later, I realised that they put me on the wrong data contract. I was allocated a 5Gig plan instead of the 10Gig plan. I went back to the store where they logged a case ( ********** 6). After that, I got an email saying that the case has been resolved. It wasn't. I was still on a 5Gig plan. I phoned customer service trying to resolve the issue. After a few days of hearing nothing, I phoned again. The agent told me that the agent I previously spoke to did not log a case number, hence the issue not being attended to. He then logged a new case number ( ********** 7). A few days after that I got an email saying that the case was resolved. This was again false. I phoned in AGAIN. The agent told me that she has emailed the people responsible for changing the contract information, and requested that they phone me to explain what is going on. They did not. It is the first day of a new month. I am still on the 5Gig data plan. </p> <p> </p> <p>I am tired of phoning Telkom only to be told that the issue is being attended, when it is not. I expect this to be resolved quickly. If not, this will be the last contract that I sign up for with Telkom Mobile. </p>