Still waiting for Telkom...

So I placed an order at Telkom on 4 Nov'17 to install a line for uncapped WiFi at my home in PE. Thereafter I received two texts: Text 1 was to give me my username, password (which doesn't even work) and Text 2 asked me to pay a deposit of R 700 upfront, which included the BAN, Group numbers etc. I did the deposit! I then tried contacting Telkomo 10210 - I wasted so much damn airtime...A ridiculous amount of airtime! Up until today, 16 Nov, no technician has contacted me with date and time to install/set-up my WiFi...I work at home, but clearly I can't work because the damn WiFi hasn't been sorted out! I need someone from Telkom to contact me URGENTLY. This is such pathetic service...