Still waiting for tekom to contact me

After waiting for a response for a month from Telkom I have come to the conclusion that they don't care ( refer to my complaint about Telkom lte costs) I got a reply from them with regards to receiving my complaint with a reference number and that's where it ended . a month later I am still waiting for them to contact me I have been to the local Telkom office but they won't help me .they suggested I fill out a form requesting my contract to be cancelled that way someone would contact me asking me why I wanted to cancel .they would then be able to supply me with the costs involved with cancelling my contract as the local branch was unable to do so . this is strange to me surely they would have the means to do so what's the point of spending hours in a que if the can't help you . a month later no news from Telkom as to how much it will cost me to cancel ...but now my LTE does not work at all so I wonder ......no service.. No internet and best of all no idea what to do or who to go to .phone service is clueless local office is clueless and unable to help me maybe if I contact the bank and cancel my stop order I will get somebody to contact me